Job Alert

Product Specialist (Mandarin)

Full Time
  • Full Time
  • Lagos

Website Paystack

Paystack helps businesses in Africa get paid by anyone, from anywhere in the world.

We’re looking for entrepreneurial, empathetic analysts to help drive growth for some of Paystack’s fastest-growing merchants.

As a Product Specialist at Paystack, you’ll be a member of the Growth team, which means that you’ll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life.

What you’ll be doing


  • build long-term relationships with your contacts at mid-market and enterprise companies – especially those headquartered in China – and help them understand how to best leverage Paystack’s powerful product suite to meet their business objectives
  • research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
  • analyse internal and external datasets to glean insights for various uses
  • solve tricky tier 2 support issues which are escalated by the support team
  • represent Paystack at industry events, fairs, webinars, and demos
  • serve on one or more Product teams, using your insights from the field to inform product prioritization and product development
What it takes to succeed in the role


  • are an excellent writer and speaker of BOTH English and Mandarin, able to take complex ideas and explain them in plain, compelling language
  • have experience in a client-facing role, preferably at a technology company, with a track record of top performance
  • are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
  • have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customer’s businesses
  • are obsessively curious about how businesses work in different sectors. You’re the kind of person who reads earnings reports for fun, or who, when you go to a new restaurant, idly wonder how many plates they serve a day
  • possess strong presentation and stakeholder management skills
  • embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
  • are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Product Specialist understands the Paystack product better than anyone else at the company
  • understand and value the importance of following up: either with members of the Paystack team on behalf of customers or with customers to assure them that their issue is being worked on
While this is not strictly required, it’d be a plus if you
  • have worked or lived in China or the surrounding region, or otherwise have a deep sense of Chinese business culture
  • have previously worked at fast-growing internet startups
  • have experience working with payments systems in Africa
  • have an analytics or research background
  • have experience with BI tools such as Tableau or Excel, or have a willingness/aptitude to learn
    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

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